Call Center - CRM Integration

Call Center - CRM Integration can provide your open source call center with the ability to manage your customers directly. The CRM integration to Asterisk provides notes uploading, call recording, customer management, number lookups and a number of other benefits that a standalone Asterisk or independent CRM can not provide.Open-Alt's customer-centric approach makes us proficient in CRM implementation for various industry verticals. We have expertise in integrating CRM and Telephony. Our CRM solution can be used much more effectively by integrating it with telephony applications.Features include:

  • Sales automation (product entries, inventory management, quotations, billing, and trouble ticketing)
  • Customer support and service functions, including a customer self-service portal
  • Marketing automation (lead generation, campaign support, knowledge bases)
  • Preview Dialing
  • Click -2-Call
  • Customer call history
  • Voice Logging
  • Audio Conference
  • Handling Inbound Calls with IVRS and agent POP-UP
  • Analysis and reporting